At Neosphere, our focus is complete customer satisfaction. In the event, if you are displeased with our Product, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the Cancellation, Returns and Refund Policy thoroughly before buying.

 In case of dissatisfaction with our products, you have the liberty to return the product and request a refund from us within 15 days of purchase.

 Our Policy for the returns and refund will be as follows:

Cancellation or Returns Policy

For order cancellations or returns please contact via the contact link here or at the bottom of the website page.

 Our Cancellation/Returns policy lasts 15 days. 

If 15 days have gone by since your purchase, unfortunately we can’t offer you a cancellation, return, refund or exchange.

To be eligible for a cancellation/return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 To complete your return, we require a receipt or proof of purchase.

 There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition or is damaged for reasons not due to
  our error.
• Any item that is returned more than 15 days after delivery.

Refund Policy

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5-7 working days.

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

 Then contact your credit card company, it may take some time before your refund is officially posted.

 Next contact your bank. There is often some processing time before a refund is posted.

 If you’ve done all of this and you still have not received your refund yet, please contact us at info@fotobookends.in or whatsapp (Message Only) on +917996617676

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Exchanges (if applicable)

We only replace items if they are defective or damaged. If you receive a defective or damaged product then, you can contact us within 48 hrs of receipt of the same on email info@fotobookends.in or whatsapp (Message Only) on +91 7996617676 with photographic proof of the damage, original packaging. Label and invoice and send your item to: Neosphere, 4/1 and 4/2, 1^st floor, 6^th main, Bhavani Nagar, Kempegowda Nagar, Gavipuram, Bangalore 560019, India. We can re-deliver the replacement product within 7-10 days of receiving the return from you.

 Shipping

We will deliver all the products within 7 to 10 working days. To return your product, you should mail your product to: Neosphere, 4/1 and 4/2, 1^st floor, 6^th main, Bhavani Nagar, Kempegowda Nagar, Gavipuram, Bangalore 560019.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.